Welcome to Florist Eltham’s Terms & Conditions. These terms govern your use of our website and the ordering of flowers and related products for delivery across Eltham and the surrounding areas. By placing an order with us, you are agreeing to these terms and conditions, which constitute a legally binding agreement between you (the customer) and Florist Eltham. Please read them carefully before placing your order. If you do not agree to these terms, you should refrain from using our services.
Our flower delivery services are available to customers within Eltham and the surrounding areas as specified on our website. These terms and conditions apply to every customer who places an order for delivery to these regions. Should you wish to confirm if your area is covered, please refer to our delivery information section provided on the website prior to placing an order.
All orders must be placed via our online platform. Once you select your chosen floral arrangement or product, you can customise it (where offered), add a message, and provide delivery instructions. During checkout, you must ensure all information, including recipient details and delivery address, is accurate and complete. Mistakes in this information may result in failed deliveries, for which Florist Eltham cannot be held responsible.
After submitting your order, you will receive an email confirmation summarising the details. This summary acts as your order acknowledgement, but does not constitute acceptance of your order. Acceptance and completion of the contract occurs on despatch of your order, at which point you will receive a despatch notification.
We endeavour to keep our website updated with current stock levels and available products. However, flowers are a perishable and seasonal product, so availability may vary. In the event that an item is unavailable, we reserve the right to substitute with a similar product of equal or greater value and style. Should a significant substitution be required, we will attempt to contact you using the details provided at checkout.
Payment for your order must be made in full at the time of purchase using accepted payment methods as indicated on our website. We accept most major credit cards, debit cards, and other forms of online payment. Your card or account will be charged upon placement of your order.
All prices on our website are inclusive of VAT where applicable. Delivery charges may be applied according to your chosen delivery slot and location; these will be clearly communicated before you complete your payment.
Failure to successfully complete payment will result in your order not being processed or delivered. If you have any issues with payment, you are advised to resolve these prior to order completion.
We offer scheduled and next-day flower delivery to Eltham and surrounding areas, subject to availability and cut-off times. Delivery times and availability will be clearly stated at checkout. We will make every reasonable effort to deliver your flowers at the requested time and date, but we cannot accept responsibility for delays arising from circumstances beyond our reasonable control, including but not limited to adverse weather, traffic disruptions, or unforeseen issues with the recipient’s availability.
If no one is available to receive the delivery at the specified address, our driver will follow the delivery instructions you provide. If no safe location is appropriate and no further instructions are available, the driver will return the flowers to our premises and we will contact you to rearrange delivery or collection, which may incur additional charges.
If you wish to amend or cancel your order, please do so as early as possible. For online flower delivery orders, you may cancel or make amendments up to 24 hours before the scheduled delivery time. Requests made beyond this window will be at the discretion of Florist Eltham, especially if your order has already been prepared or dispatched. Some bespoke arrangements or special orders may not be cancellable once preparation has begun.
To request an amendment or cancellation, please contact us using the details found on the website. Please include your order number and relevant details to help us identify and process your request efficiently.
Refunds for cancelled orders (where applicable) will be made using the original payment method and may take several days to reflect in your account depending on your bank or payment provider.
Florist Eltham is committed to delivering fresh, high-quality flowers and excellent service. If you are not satisfied with your order, please contact us within 24 hours of delivery. We may request photographic evidence of the issue in order to process refunds, replacements, or other forms of remedy at our discretion. Complaints received outside this time frame may not be eligible for a remedy.
Due to the perishable nature of flowers, it may be impossible to address issues raised after this period. Where a legitimate quality issue is identified, we will aim to resolve it promptly and fairly in accordance with your statutory rights.
We take care to ensure that our products and services meet expected standards; however, Florist Eltham’s liability for any claim shall not exceed the value of the original order. We cannot accept responsibility for:
Nothing in these terms seeks to exclude nor limit any statutory rights available to you as a consumer, nor our liability for personal injury or death caused by our negligence.
By using our website, you agree not to misuse the site, attempt fraudulent orders, or engage in any activity that may harm our business or other users. All intellectual property, including images and descriptions, remain the property of Florist Eltham and may not be reproduced without consent.
We respect your privacy and handle your personal information in accordance with current UK data protection laws. Your data will be used primarily for processing orders, arranging deliveries, and communicating with you about your purchase. We will not share your information with third parties except as necessary to fulfil your order or as required by law. Please refer to our Privacy Policy for more comprehensive information regarding your data.
Florist Eltham will not be held liable for failure or delay in performing any obligation if the failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, war, strike, labour dispute, epidemic, natural disaster, or failure of suppliers.
These terms and conditions, and any associated contract for the sale of goods and provision of services, shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision in these terms is found invalid or unenforceable by a court, the other provisions shall remain in full effect. Any waiver of any provision shall only be effective if given in writing and shall not be deemed a waiver of any subsequent provision or breach.
We reserve the right to update or amend these terms and conditions at any time. Any changes will take effect immediately upon posting to our website. It is your responsibility to review these terms whenever you use our services or make a purchase.
For questions or clarifications regarding these terms and conditions, please contact us through the appropriate channels listed on our website. Thank you for choosing Florist Eltham for your flower delivery needs across Eltham and neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Eltham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Eltham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
