Our Fresh Flowers Return & Refund Commitment
Florist Eltham Returns, Refunds & Complaints Guide
As Eltham’s trusted local florist, we are dedicated to delivering the highest quality fresh flowers to households and businesses in the Eltham area. Your satisfaction is at the heart of our service. We offer a clear and straightforward process for returns, refunds, and complaints to ensure you always feel confident ordering with us.
Our Fresh Flowers Guarantee in Eltham
We guarantee that each arrangement, bouquet, and gift leaves our shop in peak condition. Our commitment is that your flowers will arrive fresh and beautiful, so you can enjoy their vibrancy and scent for days.
Damaged-on-Arrival Policy
If your flowers arrive damaged or not in a condition you would expect, rest assured that we’re here to help. Please inspect your arrangement upon delivery, and if you spot any damage such as broken stems, wilted blooms, or bruised petals, contact us as soon as possible. To assist us in resolving your situation, it will help if you can provide a clear description and photos of the affected flowers on the day they are received. This ensures we can verify the issue and act quickly.
Freshness Window
Our flowers are freshly sourced and expertly arranged the same day as dispatch or delivery. We guarantee that your flowers will stay fresh for a minimum of 3 days from the time of delivery, provided that they are cared for according to the care information included. Should you notice signs of premature wilting or spoilage within this time frame, please let us know promptly so we can address the issue.
Refunds and Replacements
Your peace of mind is important to us. Depending on the specific situation, we offer the following options:
- Full refund: If your flowers arrive damaged, wilted, or not as described and you notify us immediately, we can arrange a full refund to your original payment method.
- Replacement arrangement: Where possible, we are happy to offer a replacement bouquet of equal or greater value to be delivered at the next available opportunity.
- Partial refund or store credit: In some cases, if only part of the arrangement is affected, we may offer a partial refund or store credit towards your next purchase.
We strive to action all refunds and replacements as swiftly as possible, aiming to resolve most issues within 48 hours of confirmation.
How to Make a Complaint
We are proud to serve the Eltham community and value all feedback, as it helps us continue to provide the best possible service. If you have a complaint regarding your order, our service, or any other concern, please get in touch with us directly. When submitting your complaint, please share your order details and the nature of your concern. Where possible, photographs are very helpful for our team to quickly understand and solve the problem.
Once received, our team will acknowledge your complaint promptly and keep you informed as we investigate and resolve the issue. Most complaints are handled within two working days, with our team always striving for your complete satisfaction.
Your Trusted Local Florist in Eltham
As a dedicated local business, Florist Eltham is committed to upholding the trust and loyalty of our community. We work hard to ensure every customer is delighted with their fresh flowers. If ever you encounter an issue with your order, please know we will do all we can to make it right.
Thank you for choosing Florist Eltham – your reliable partner for stunning, fresh flowers in Eltham and the surrounding areas.
